We call lashes a luxury service. But what does a luxury service even mean? Luxury is an indulgence not a necessity. It’s having that level of service and comfort that makes that client feel special, to be happy to be away from home comforts, and allows them to relax. It's a service that provides that “wow factor”.
Are you providing what you can to maximize your client’s comfort?
In my studio I provide:
1️⃣ a full size masseuse bed that will accommodate any height and weight
2️⃣ gel infused memory foam topper that does not absorb heat
3️⃣ neck support to keep your neck neutral
4️⃣ plush blankets to keep you cozy
5️⃣ leg support to align your spine
Along with this, during volume sets I lash one eye at a time. What does this mean for clients? It means after the first eye is complete I allow a 5 min break to use the restroom/check their phone/eat a snack/stretch, whatever it may be. I realize clients can get antsy and in my opinion that’s one the most uncomfortable feelings. So we take a break to reduce levels of anxiety.