This life-long Edmontonian, mother of 3 and grandmother of 2 once pursued criminal law but eventually her varied career journey (which has included sales, marketing, promotions and publishing) led her to hospitality.
She landed her first ever hotel position over 17 years ago as Sales Manager at the Union Bank Inn - a role that changed and grew over time.
We sat down with SHELLEY CARRIER, General Manager of the historic Union Bank Inn, to talk about hotels, guests, life and dark chocolate.
WHAT DOES THE TITLE "GENERAL MANAGER" REALLY MEAN?
Everything. Being at a boutique hotel means that you really are involved in the entire operation. The only thing I don't do here is cook!
IF YOU DID GO INTO THE KITCHEN AND COOK, WHAT WOULD YOU MAKE?
A grilled cheese sandwich.
WHAT'S YOUR GUILTY PLEASURE?
Anything dark chocolate! And I eat it often, as much as I can get. I hear it's really good for you so that's how I justify it!
WHAT IS A BOOK THAT YOU COULDN'T PUT DOWN?
(Author) Mitch Albom’s books. You feel like you have been given a big soul hug after you read his books. They really make you think.
WHAT'S SOMETHING YOU HAVEN'T DONE THAT YOU WOULD LIKE TO?
One thing I'd love to do is drive across Canada. Take off 3 or 4 months and just drive. Stay in BnBs, boutique hotels and I'd have a tent to do some camping along the way.
WHAT IS YOUR FAVOURITE EDMONTON EXPERIENCE?
A performance at the Winspear. It's amazing. It makes you appreciate what we have, what a gem that is. It makes you feel so lucky to be in a city that has an incredible venue like that.
WHAT'S SOMETHING THAT YOU THINK GUESTS SHOULD KNOW ABOUT HOTELS?
Often guests won't know to ask, just ask. And we can help with anything! But if they don't ask it's more difficult to make their experience better. We can help you from A to Z to make sure your experience is 100%.