Give credit where credit is due. Les Schwab in the Western states is fantastic! Best customer service, REALLY! They walk out to you the minute you pull in their lot, they hold the door for you, offer coffee and popcorn and always have a nice waiting room.
On to the mechanical side; had trouble with rear brakes holding the adjustment. They found a small broken part and they're replacing it under warranty. BUT, as a courtesy they're rotating my tires, checking air pressure and bleeding the brakes all for free!
What a great business model for others to learn from!
And Ben in the Carson City, Nevada location is great!
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