Staggered from one end of a crowded train to another with my walking stick - all the standing people were lovely and helped me along and stopped me from falling over, but not a single seated person offered me their seat, until one kind gentlemen right at the end of the train.
At the next station, a fully grown, able bodied woman got on the train and literally told me to get up and move because she’d “reserved this seat”. I made it clear to her that I was struggling with balance, and was using a walking stick, but she literally swung in and sat down behind me before I’d even managed to get into the aisle.
Because there were no other seats available, I was having to stand wedged between Clark and the train door for the entire journey between Newcastle and Kings Cross. Haven’t seen a single member of Virgin staff to ask for help from, and the social media team are completely devoid of human emotion and compassion because the only suggestion they could offer me was “we advise booking a seat in advance for all future journeys”, despite them ignoring every attempt we had made to do so when we booked the tickets two weeks ago.
If it wasn’t for a second kind gentleman offering me his seat when we hit York, I’d have been forced to stand for pretty much the entire journey. I paid over £100 for this ticket - and for what? I’ve been treated like shit by other passengers and now I’m ignored by Virgin. Absolutely shocked and appalled by the whole ordeal and it’s ruined such a lovely weekend in Edinburgh. Fuck you, Richard Branson.
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